Hello and welcome to TaxLegit! We're so glad you chose us to help you. We understand that sometimes plans change, and you might need to request a refund. No problem; we're here to help. Here's a straightforward guide to our Refund Policy.
Your satisfaction is essential to us. We work hard to provide top-quality services to make your business journey easy and stress-free. If something isn't right or doesn't meet your expectations, let us know, and we'll do our best to make it right, including offering a refund when appropriate.
Time Frame: You need to request a refund within 14 days of your purchase. After that, we won't be able to process it.
Service Status: If we haven't fully completed the service you paid for, you're eligible for a refund. Once all services are done, refunds aren't available.
Required Information: Please provide all necessary details, such as your proof of purchase and any other documents we might need to process your refund.
Some services can't be refunded because of the nature of the work involved. These include:
Consultation Fees: If you've already had a consultation with us, those fees can't be refunded.
Government Fees: Any payments made directly to government agencies for registrations or licenses aren't refundable. These are third-party costs beyond our control.
Customized Services: If we've tailored our services specifically for your business and started working on them, those fees can't be refunded.
Share Your Details: Let us know your order number, purchase date, and why you're requesting a refund.
Provide Documentation: Attach any necessary documents like receipts or invoices to support your request.
Wait for Our Response: We'll review your request and get back to you within 5-7 business days with a decision or if we need more information.
4. Processing Your Refund
Once we approve your refund, here's what happens next:
Payment Method: We'll refund the money using the same method you used to pay.
Time Frame: It might take up to 6-7 business days for the refund to show up in your account, depending on your bank or payment provider.
Partial Refunds: If we've already done part of the service, you might receive a partial refund based on what's left.
Confirmation: You'll receive an email letting you know your refund has been processed.
Before We Start: If you cancel before we begin working on your registration or licensing, you can get a full refund minus any non-refundable fees like government charges.
While We're Working: If you cancel while we're in the middle of providing the service, you might get a partial refund based on how much work we've completed.
After Completion: Once we've finished all the services, we can't offer a refund.
You request a refund after 14 days.
We've already completed the services you paid for.
You don't provide enough information or documentation.
You ask for a refund on non-refundable services like consultations or government fees.
If your refund is denied, we'll explain why and discuss other ways we can help.
Talk to Us: Contact our support team with all the details of your concern.
Provide More Info: If needed, give us any extra documents or explanations to support your case.
Escalate the Issue: If we still can't resolve it, you can ask to speak with someone higher up in our company for further review.
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